How long does my order take to ship?

Items will be sent via Australia Post with flat rate

All orders are express post 10.00

Please check the Australia Post website for expected delivery times to your area.

Signature On Delivery and Insurance are available upon request, please contact me for a quote.

You will be notified by email with your invoice and expected delivery time.

INTERNATIONAL SHIPPING

No international shipping at the moment, sorry

What is your return policy? 

Returns/refunds are generally not accepted due to a change of mind.

I do understand shopping online can be difficult, especially when gift shopping, an exchange may be possible if requested... see below.

If there is a problem with your purchased product please contact me with details to begin the refund/exchange process.

EXCHANGES

Exchanges are available for a change of mind.

A store credit/gift voucher will be issued.

Exchanges must be made within 2 weeks of receiving your purchase. Items must be returned in the original and unworn condition. Condition of items will be inspected upon return for eligibility of exchange.

Exchange for size

This may not be available for custom or one-off designs.

If an exchange or resize is possible additional fees may apply.

Please note, it may take up to 2 weeks to have a new size made.

Customers will be responsible for all shipping & re-shipping charges for exchanges.

Please contact me to discuss your options.

The following rules apply for successful refunds/exchanges...

Items must be returned within 2 weeks of receiving your package.

The item must be in its original condition. Exchanges or refunds will not be accepted if the item is damaged or worn.

Condition of items will be inspected upon return for eligibility of exchange or refund.

Customers will be responsible for all shipping & re-shipping charges for exchanges.

Cash on Delivery returns will not be accepted.

I recommend that you send the items back to me using a method of postage that can be tracked and insured. I cannot be responsible for lost, damaged or missing parcels.

All items are your responsibility until they reach my return address.

The refund will be processed within 5 days of the returned merchandise being received by me. Please note that it may then take 3-5 working days for the refund to reach your account.

Refunds are not guaranteed until the product is assessed for fault.